I’ve recently discovered a site with a prosaic name of “DailyWTF” … obviously aimed at technical people, it frequently covers some of the more nonsensical happenings in IT. I thoroughly recommend periodically visiting it.
I was amused to read this story about SLAs regarding uptime today – it reminded me of a company I once was involved with that promised 1 hour restoration time on backups, yet sent media to an offsite location 1.5 hours away as soon as backups completed without keeping clones on site.
This raises the obvious point so frequently missed – ensure that SLAs are achievable.
Salesman will always over egg features and sometimes they’ll get too carried away on bits that don’t add anything to the pitch but screw you over in the future! 🙂