In previous articles I’ve discussed the need for zero error policies. This was covered first in What is a Zero Error Policy?, and followed up in Zero Error Policy Management. (If you’ve not read those articles, you really should before continuing.)
Key to ensuring a zero error policy is not only adopted, but also achieved, is [...]
I’ve debated for a while whether to do this or not, since it might come across as somewhat twee. I think though that in the same way that “My Very Eager Mate Just Sat Up Near Pluto” works for planets, having an A-Z for backups might help to point out the most important aspects to [...]
So yesterday I got an excited email from Virgin’s Velocity Rewards Program*.
It enthusiastically read:
Preston, surprise! You’ve turned gold!
This was news to me. I looked at my skin and indeed, I was my normal complexion – I had not suddenly morphed into a victim in a bad James Bond movie.
Reading on, I found out:
We’ve got a [...]