I’m pleased to say that IDATA NZ is also looking for new staff. Here’s the advert, for anyone interested in working out of New Zealand’s capital city:

IDATA is a leading data protection, storage, virtualisation and high availability solutions provider.  Our customer base includes many high profile companies throughout Australasia.

Due to a high demand for our services and solutions IDATA are seeking an additional senior consultant to work from our Wellington office.  You will have extensive experience in data storage and protection solutions in a predominantly enterprise environment.

To be successful in this role you will also have experience in Virtualisation, Storage, Backup, and Archiving products

Candidates with experience in the above technologies with one or more of the following technology providers: EMC, VMware, IBM, Symantec, NetApp can apply here: careers@idataresolutions.com

 

My employer, IDATA Australia, is expanding, and we’re looking for subject matter experts around EMC products, with a strong focus on backup and archiving skills. Regardless of whether you’re located in Australia or the other side of the world, we may have a position for you. The roles will cover both support and services, so you need to have great communication skills and a strong customer focus.

Specifically, we’re looking for people who are comfortable working in a combined support and services team – i.e., the role would involve both deployments and training on customer sites, as well as customer remote support. If you’ve got experience in one or the other rather than both, that’s not a problem so long as you’re eager to learn.

The Australasian market is a region of high growth, so working for IDATA will keep you challenged to stay in top technical form.

If you’re interested in working for IDATA Australia, contact me.

(Please note, IDATA does not accept solicitations from recruitment agencies.)

 

When something is going wrong in a NetWorker environment, the first thing you need to do is be able to run up some basic tests. If the issue has anything to do with NetWorker clients, you’ll want to be able to initiate a series of network, probe and index based tests. If you’ve got nothing scripted, ‘check-clients’ from IDATA Tools may very well be what you’re looking for.

As a command line tool, ‘check-clients’ can power through a suite of different tests and data gathering activities against your clients, all with very minimum effort on your part. Let’s look at the tests that are currently available:

[root@nox bin]# check-clients -l
Test Name           Test Description
------------------- ------------------------------------------------------
client_ids          Returns client ID for each configured client
empty               Report clients with empty indices
index               Perform nsrck -L3 on each client
index_rebuild       Perform nsrck -L6 on each client
info                Retrieve client information
list_active         List all configured clients in active groups
list_all            List all clients currently configured
performance         Check backup performance via bigasm
ping                Ping each client
probe               Savgroup probe for each client
resolution          Test/confirm name resolution
rpcinfo             Test rpcinfo/portmapper access
used_space          Calculates used space for backups

Now technically, not all of the above are actually tests as such – for instance, the used_space option was one recently requested by a customer to report on all backups currently held by a backup server for a client. Running it on one of my lab machines, the output looks like the following:

[root@nox bin]# check-clients -g all_active -t used_space
============================================================
Running test: used_space (Calculates used space for backups)
============================================================
        Client                         Used Space (GB)
        ----------------------------   --------------------
        archon                                    362.60783
        faero                                       0.00000
        luyten                                      0.00000
        nox                                       544.40887
        ----------------------------   --------------------
                 Total for 4 clients              907.01669
        ----------------------------   --------------------

To me, that’s a combo test/information gathering option; specifically the customer was after this particular test so that they could spot any newly added clients that hadn’t been backing up (i.e., by having a “Used Space” of 0 GB).

Equally, there’s use in periodically running the “client_ids” test – running and keeping the output of this test will give you help in any sticky situation where you suddenly need access to a previous clients’ host ID:

[root@nox bin]# check-clients -a -t client_ids
=======================================================================
Running test: client_ids (Returns client ID for each configured client)
=======================================================================
        aralathan = 65100d33-00000004-464fcacc-464fcacb-00050000-c0a86404
        archon = 3f33ca7b-00000004-43a4837c-43a484d7-00030000-c0a80006
        asgard = 00b151ed-00000004-43a4837b-43a4837a-00010000-c0a80006
        djwmp = 5560bbf6-00000004-4910cd4b-4910cd4a-01961a00-3d2a4f4b
        faero = 76c06b0a-00000004-453e8e44-453e8e43-00310000-c0a86406
        loki = d3f277da-00000004-4857452f-4857452e-00020000-c0a86404
        luyten = 93166424-00000004-4a2f8cde-4a2f8cdd-01041a00-3d2a4f4b
        nimrod = d6454919-00000004-496aaadc-496aaadb-006f1a00-3d2a4f4b
        nox = 85acae6f-00000004-464fbdd1-464fbdd0-00010000-c0a86404
        valhalla = 61d3ca1e-00000004-495525db-4955299a-00051500-98e71c17

Moving on into actual test territory, multiple tests can be teamed up to do a chunk of information gathering in one command. For instance, combining a ping test and a name resolution test against all active clients is as simple as:

[root@nox bin]# check-clients -g all_active -t ping,resolution
=====================================
Running test: ping (Ping each client)
=====================================
	archon  (0 responses, expected 4)
	faero  (0 responses, expected 4)
	luyten  (4 responses)
	nox.pmdg.lab  (4 responses)

=======================================================
Running test: resolution (Test/confirm name resolution)
=======================================================

	archon
		Name: archon (archon.pmdg.lab) (192.168.100.1) 
		Name: archon.pmdg.lab (archon.pmdg.lab) (192.168.100.1) 
		Addr: 192.168.100.1 (archon.pmdg.lab) 

	faero
		Name: faero (faero.pmdg.lab) (192.168.100.10) 
		Name: faero.pmdg.lab (faero.pmdg.lab) (192.168.100.10) 
		Addr: 192.168.100.10 (faero.pmdg.lab) 

	luyten
		Name: luyten (luyten.pmdg.lab) (192.168.100.18) 
		Name: luyten.pmdg.lab (luyten.pmdg.lab) (192.168.100.18) 
		Addr: 192.168.100.18 (luyten.pmdg.lab) 

	nox.pmdg.lab
		Name: nox.pmdg.lab (nox.pmdg.lab) (192.168.100.4) 
		Name: nox (nox.pmdg.lab) (192.168.100.4) 
		Addr: 192.168.100.4 (balrog.pmdg.lab (unknown))

None of this is re-inventing the wheel of course, but being able to just run a single command that cycles through and tests every active client (or even all clients) is particularly useful.

Even performance testing is catered for with check-clients; reaching out to the clients, the utility can run bigasm tests automatically – a great way for easily testing where performance hits are happening on the network. For example, a quick/basic demo of this option is below:

[root@nox bin]# check-clients -c luyten,nox.anywebdb.com -b Staging -S 50 -t performance
===============================================================
Running test: performance (Check backup performance via bigasm)
===============================================================
        luyten (Solaris/UNIX style test)
                Backup 50 MB to Staging
                50 MB took 12 seconds (4.17 MB/s)
        nox.pmdg.lab (Linux/UNIX style test)
                Backup 50 MB to Staging
                50 MB took 3 seconds (16.67 MB/s)

If you are looking around for a test kit option for NetWorker – and want access to a heap of other goodies at the same time – then ‘check-clients’ out of the IDATA Tools suite may very well be what you need.

 

While I was on my blog hiatus, IDATA Tools v4.2 was released, and I’ve been meaning to outline what has been delivered in this version.

This release focused on making key enhancements to existing tools, and covers:

ToolEnhancements
backup-reportIntroduced new comprehensive mode. When run on the GST server, this utility can now report on backup failures as well as successful backups.
dbufreeNow supports staging from AFTD to pools that are not of "Backup" type.
sslocateCorrected reporting of data to be cloned when savesets to be cloned span multiple volumes.
check-clientsImproved the performance test.
media-freeImproved support for running on Windows servers.
review-resNow supports emailing the configuration report once it has been generated.

For more details about what IDATA Tools can do, check out IDATA’s reseller site, Krisanya, and click the “IDATATools for NetWorker” link in the main menu. IDATA Tools is available for purchase, and of course remains free on subscription to IDATA support customers.

The next, and more substantial update of IDATA Tools is currently in the works – but if you’re using IDATA Tools now, I’d highly recommend you upgrade to v4.2.

 

I’m pleased to report that IDATA Tools v4.1 is now available. This new version features a host of updates, including but not limited to:

  • New utilities:
    • mediafree – Designed for use in VTL environments, this utility allows you to free up media within VTLs on the basis of all savesets on individual volumes (a) exceeding a user-nominated time since generation, and (b) having clones in all user nominated pools. This can be run interactively or automated using command line options.
    • backup-report – Designed to produce and email a daily report of all backups generated the previous day, delivering for each backup the client, saveset name, size, start and finish time, pools and volumes written to. This can be delivered in one of CSV, HTML or Excel format, with HTML and Excel format including totals, etc. While the default execution is for the previous day, the actual timeframe can be user specified. A sample HTML report covering weekend backups on a lab server can be seen here.
  • Reporting enhancements:
    • Various utilities have been updated to support non-US date formats as a configuration option.
    • Utility recyclable-volumes now has an option to report recyclable volumes by location rather than pool; for “lights out” style environments this allows quick checks of available media per jukebox. Additionally, sites that make use of the NetWorker location field will be able to quickly see what volumes in external storage have become recyclable as well.
  • Configuration and documentation enhancements:
    • Core utilities that require configuration file setup now include a -H help option which produces a sample configuration class; this sample class can then be copied and pasted into the configuration file and adapted to suit local needs.
    • Some previously included features were inadequately documented; these have been corrected.
  • And of course, reported bugs have also been fixed.

For more information on all the utilities in IDATA Tools, check out my original post on them, Turbocharged Administration with IDATA Tools, and the announcement for IDATA Tools v4.

Support at IDATA

 Aside  Comments Off
Jun 172009
 

Particularly if you’re an Australian or New Zealand EMC software customer, I’d like to take a brief time out to recommend considering IDATA support when your next EMC software renewal comes up.

As you may have worked out from this blog, I do tend to know a few things about NetWorker – I’d like to think that with 13+ years of exposure now to the product, I know the ins and outs well enough to offer tangible support just by myself. However, IDATA support isn’t just me – there’s a team of highly qualified engineers, all with extensive NetWorker experience, who also specialise in a broad range of EMC software, including the Xtender products, RepliStor, SourceOne, etc. Not only that, IDATA offer a variety of support options, including standard support, 24×7 support, monitoring (where we get your backup results as well and do the checking for you), and full managed services. Of course as an authorised EMC support partner, our support comes with full backing from EMC.

If you’re interested in discussing support options at IDATA, by all means contact me and I’ll either discuss directly with you, or put you in contact with the best person to talk to. (NB: For SPAM avoidance, I’ve used a personal email address there – if you’re interested in discussing support, I’ll respond to you from my work email address.)

 

There’s a new version of IDATA Tools available. If you’re looking for a way of turbocharging your NetWorker administration experience, you should check it out. Refer to the Blogroll links for requesting a trial version or purchasing.

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