What does supported mean?
It’s easy to get confused on ‘supported’. That is, when EMC (or any other vendor) publishes a guide on say,…
Category: Support
NetWorker 7.4.5
I received an automated alert from PowerLink overnight telling me that the release notes for NetWorker 7.4 had been updated….
NetWorker 7.4.4.7 is out
Cumulative patch cluster 7.4.4.7 of NetWorker was released on the weekend. There’s a whole raft of fixes in this. On…
Debugging autochanger operations
Having a strong support background, and having a preference for working in software rather than hardware, when I use NetWorker’s…
Determining your NetWorker binary build details
Occasionally, depending on the issue you are having, EMC support or EMC engineering may request that you provide your NetWorker…
Screen shots don’t constitute logs
You might term this an appeal from every person who does support. If you’re dealing with a support service with…