In the past I’ve talked about the importance of having zero error policies. In “What is a zero error policy?“,…
In previous articles I’ve discussed the need for zero error policies. This was covered first in What is a Zero…
I’ve debated for a while whether to do this or not, since it might come across as somewhat twee. I…
So yesterday I got an excited email from Virgin’s Velocity Rewards Program*. It enthusiastically read: Preston, surprise! You’ve turned gold!…