You might term this an appeal from every person who does support.<\/p>\n
If you’re dealing with a support service with NetWorker, regardless of whether it’s EMC or some other company, it always pays to remember that screen shots do not constitute logs<\/em>. Some people do have a tendency to shoot of a screen request when they request support, and as a long term provider of support and consulting in NetWorker, I’d just like to humbly beg you, if you’re about to do that, to seriously, seriously reconsider what you’re doing.<\/p>\n I like to rationalise it this way \u2013 consider your support “event” to be a movie. For example, if tape drives have been experiencing issues and failures overnight from 22:00 through to 08:00 the next day, that’s a 10 hour movie.<\/p>\n Using this analogy, sending a screen shot is akin to sending one single frame<\/em> from a 10 hour movie and asking someone to provide you a complete plot summary and script for that movie.<\/p>\n As you may imagine, that doesn’t really work.<\/p>\n Sometimes there is<\/em> a place for screen shots – they can be useful in certain situations. However, with NetWorker, a product that features excellent logging, there is no substitute for sending through the appropriate log files to your support provider. Like the entire movie vs a single frame, these provide the complete plot to your support team, and allow them to fully appreciate the overall state of the NetWorker server for the duration of the issue.<\/p>\n When you do send through logs, rather than screen shots, for NetWorker, you should always:<\/p>\n You will normally get at least<\/em> a 10:1 compression ratio on text logs. So what might be a 5MB screen shot, or a 4MB plain text log file, should come down to 400KB or less.<\/p>\n Please, send logs, not screen shots, unless you’re asked otherwise. Your support person will thank you for it, and you’ll probably get resolution quicker.<\/p>\n — You might term this an appeal from every person who does support. If you’re dealing with a support service with…<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[16,23],"tags":[],"class_list":["post-349","post","type-post","status-publish","format-standard","hentry","category-networker","category-support"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pKpIN-5D","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/nsrd.info\/blog\/wp-json\/wp\/v2\/posts\/349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nsrd.info\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nsrd.info\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nsrd.info\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nsrd.info\/blog\/wp-json\/wp\/v2\/comments?post=349"}],"version-history":[{"count":1,"href":"https:\/\/nsrd.info\/blog\/wp-json\/wp\/v2\/posts\/349\/revisions"}],"predecessor-version":[{"id":7665,"href":"https:\/\/nsrd.info\/blog\/wp-json\/wp\/v2\/posts\/349\/revisions\/7665"}],"wp:attachment":[{"href":"https:\/\/nsrd.info\/blog\/wp-json\/wp\/v2\/media?parent=349"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nsrd.info\/blog\/wp-json\/wp\/v2\/categories?post=349"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nsrd.info\/blog\/wp-json\/wp\/v2\/tags?post=349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
\nI have one other personal preference when it comes to screen shots. Please, please don’t send them as a picture pasted into a word document. Either paste them directly into the email (modern email systems support this), or save them as an independent picture and send them through as an attachment.<\/p>\n","protected":false},"excerpt":{"rendered":"